Esse Group - Noleggio pulmini, furgoni - Pieve, Provincia di Treviso

MeS Fet

Ottimo servizio. Preso furgone iveco daily, a noleggio per mezza giornata, per un piccolo trasloco: tutto perfetto. Ripeterò in futuro il noleggio.

Matteo Patrignani

Noi abbiamo scelto per la seconda volta il Tour del Prosecco, fantastica esperienza inoltre visita a due fantastiche location... superconsigliato!!!

Omar Bakhakh

Non hanno voglia di lavorare !!

Prabha Colomboge

Extremely Disappointed

I traveled all the way from Canada to visit my family in Italy to embark on an exciting road trip to Switzerland. Unfortunately, due to circumstances beyond their control, my son was unable to physically reach the rental location on the night of our planned departure, as he missed a boat in Venice. However, instead of showing compassion and understanding, the staff at Esse Group responded with suspicion and a lack of willingness to work with us, ultimately ruining our vacation and causing significant financial losses.

In a situation where unexpected delays occur, we reached out to Esse Group immediately, hoping they would understand and assist us in finding a resolution. We believed that a compassionate and customer-oriented approach would prevail, allowing us to proceed with our road trip as planned. Unfortunately, this was far from the case.

Rather than working with us to find a solution, the staff at Esse Group treated us with suspicion, assuming that we had ulterior motives instead of considering the genuine challenges we faced. Their lack of empathy and refusal to accommodate our request demonstrated a severe disregard for customer satisfaction.

As a result of this distressing encounter, our family was forced to abandon our eagerly anticipated road trip to Switzerland. Additionally, the financial losses incurred from pre-arranged accommodations and the rental deposit have added to our disappointment. It is disheartening to witness how a lack of compassion can undermine the dreams and plans of travelers.

The importance of customer service cannot be overstated, particularly when unforeseen circumstances arise. While we understand the need for protocols, it is equally essential for rental companies to approach each situation with empathy and a genuine willingness to find solutions.

Unfortunately, Esse Group failed to uphold these fundamental values. Their lack of compassion and assumption of suspicious behavior have left a lasting negative impression on our family.

Based on this experience, I strongly discourage others from utilizing Esse Group for their car rental needs. Instead, seek out companies that prioritize customer satisfaction, demonstrate empathy, and are committed to finding solutions even in challenging circumstances.

It is our sincere hope that Esse Group reflects upon this incident and takes immediate steps to improve their customer service practices. Travelers deserve understanding and support, especially when facing unexpected challenges that are beyond their control.

Our road trip to Switzerland may have been derailed, but by sharing our story, we hope to prevent others from enduring a similar disappointing experience.

P Lace

Very unprofessional company. We booked to pick up a vehicle at 6:30, then they called and asked us to pick it up the next day. The pick up times kept changing.

Never booking with them again. This experience ruined my italy trip…

Marica Davidsson

We had a terrific day with Stefania. Super tour, we can really recommend a tour along the Prosecco Road with her. 10/10

Pim den Boer

Very professional. Best price for sure. Would totally recommend!!

Luciano Grotto