Enterprise Rent-A-Car - Denver International Airport (DEN) - Denver, Colorado

SouTex Traveler

About as easy a rental experience as we’ve ever had. Short shuttle ride to the Enterprise lot. Extremely friendly young man met us at the sidewalk as we looked for our reserved Jeep, drove the vehicle to us and showed us how to operate all the important aspects, despite the sub-freezing weather. Great experience!

Tunde Akinkuowo

The team at Enterprise in Denver Airport was friendly and courteous, which is always a positive start. However, we encountered a few issues that left us a bit disappointed.

When we arrived, it seemed like they had overbooked certain types of vehicles. As a result, we were only offered compact cars, despite having paid for a larger one. The person assisting us was very nice but tried to convince us that the compact Toyota Cross was an upgrade from a full-size vehicle, which was quite surprising. Additionally, it was mentioned that a midsize is equivalent to a full size, which didn't align with our expectations or prior experiences.

Moreover, the car we received wasn't clean, which added to the frustration. We were also charged an incorrect amount even after calling it out prior to pick-up. Given the rave reviews we had read beforehand, we expected a bit more in terms of service and vehicle quality.

Overall, while the staff was pleasant, the car booking experience and the cleanliness of the vehicle left much to be desired. I hope they can address these issues for future customers.

Jeffrey Cardona

This was probably one of the best enterprises that I have rented from super friendly customer service reps, free shuttle to and from the airport I will definitely be renting from this enterprise location again. I will say best customer service received so far. Everybody was friendly and made me feel welcome. I’m not sure if the owners were there but they seem like they were helped me and my wife get everything into our car with our baby. So kudos to them. Definitely made us feel special.

Liesbeth De Pauw

100% happy with Enterprise at Denver Airport! After having a terrible experience (Avis) last year, I paid a bit more and got so much more! Thank you so much, Ryan, to help me out with my questions and worries! That was incredibly sweet of you! I had a wonderful trip, and got to visit eight national parks with the Honda SUV you recommended me for the more than 5000 miles trip I took. Great you had me checked in again, like this I got to thank you in person!! That was so great!

A small trip to a Firestone for oil service was needed - all taken care of and paid by Enterprise!

No doubt guys, rent your car here!!!!! Good service, good cars!!!! I will go back there!

Mep

Enterprise Rent-A-Car at Denver International Airport (DEN) is outstanding! From start to finish, the experience is seamless and efficient, with a team that goes above and beyond to make the rental process easy. The staff is friendly, professional, and quick to help with everything from vehicle selection to providing local driving tips. The car selection is impressive, with well-maintained, clean vehicles that feel reliable and ready for Colorado’s diverse roads. Picking up and returning the car is hassle-free, and the service is always prompt, even during busy travel times. I highly recommend Enterprise at DEN for anyone looking for a smooth, top-notch car rental experience!

Jennifer Gauerke

You pay $150 more to pick up from the airport in Denver. They are prioritizing airport rentals so the reviews look bad at other locations, so you’ll pay the extra $150. Take the $10 train to Union station in Denver, then rent a car from someone other than Enterprise.

The customer service reps were doing the best they could. Corporate is making bad decisions that endanger lives. We got a flat on a Saturday, and despite calling roadside assistance 3 times, I was forced to drive over 200 miles on a spare while the other tire was also leaking, (drive to Aspen to get a replacement car, we don’t have replacement cars, drive to Denver and wait until Monday) a day of our vacation wasted. The car was a 2023 with 16k miles - WITH USED TIRES. The repair technician said there was so little tread that it couldn’t be patched. I paid out of pocket for the tech to come to us on a Sunday AND HAVE NOT BEEN REIMBURSED. We got a lot of customer service calls claiming they cared, they took pics of our receipt, and said they would make it right. They have not.

UPDATE. After leaving bad reviews, a complaint filled with BBB, contacting managers and etc, and a month passing, today I received a full refund.

Heleen Raes

Very friendly staff and pretty quick service, although exiting can take a while. My husband and I had reserved a jeep wrangler, but upon arrival, they said they did not have one available. They called around a bit and after a 20 minute wait, were able to bring a jeep wrangler from another location. The car itself was in mint condition and we loved driving it! Clean and comfortable.

Rachel R

Ride in style while in town… CHECK! 5/5 for the team and the entire experience. We got in super late (1am-2am) and they got us squared away quickly. Shuttle service was efficient from the airport to the location. Joe was awesome! Super great experience. Thank you!