Orland Toyota - Tinley Park, Illinois

Paula Pries

What a great experience at Orland Toyota! Jim Francis was such a pleasure to work with. He helped us to secure our vehicle and kept us informed every step of the way during the delivery to the dealership. He was so knowledgeable in all aspects of the car buying process and advised us on the best way to get the maximum amount for our trade. JIm, the manager, was also very friendly and helped to make sure our trade was in the best interest of all. Dan in finance explained all aspects of the protection coverages we may have wanted working hard to help us get the car payment to the desired amount. Everyone went above and beyond to make sure we were happy with the service we received. Many thanks for helping us during this process.

lady ginger

From beginning to the actual purchase it was 5 STAR all the way. I scheduled my appointment to test drive and had to reschedule a few times do to unavoidable events. Carolyn was wonderful and understanding. It was not a problem. When I finally got in, my salesman, Sam Adam, was fantastic! He was understanding, positive and just really lovely to work with. I got to test drive the cars I was interested in, without any pressure to try cars I wasn't interested in or couldn't afford. He thoroughly explained the features of the cars I drove and I got to drive long enough to know which car was the right one for me.

After I left, thinking about it, I emailed Mr. Adam several times with questions. His answers were prompt but weren't pressuring. I appreciated that so much.

When I finally went back to buy, Sam was great - he literally stayed with me the whole time, making sure to keep me updated on the process and continuing to educate me on the features of the car itself. I felt like i had someone who truly had my best interest at heart working with me.

Look, buying a car is a big decision. I had a great team at Orland Toyota - from scheduling, to sales, to finance.....they took the scary out of it and just made it a pleasure.

Alejandra Davila

I had a fantastic experience purchasing my first car with Sam R. Very attentive, knowledgeable, and made the entire process easy and stress-free. They took the time to answer all my questions, kept me informed, and never pressured me into making a decision. I highly recommend Sam R. to anyone looking for a smooth car-buying experience. Thank you Orland Toyota!

Aparna Jasti

We just purchased a Toyota certified Venza and at the time of picking up the keys we noticed the car is not detailed, it clearly dirty. After waiting for 2hr we couldn’t wait any longer. It’s disappointing. Called your show room per your response. see picture below how smudged it is outside and it is dusty inside. Not what I expected.

Sister2Sister Tips

Great service. Courteous and prompt service always. Beautiful business and top of the line cars. Went for test drive and ended up buying new car. Salesman was able to setup my system and answer all my questions.

Zivile C

I purchased a beatiful mini van here today and I had the best experience buying a vehicle. Top of the line service from the very 1st moment to the end. Evething done within timely manner. Adrian in sales and Dan in finance are profesionals and absolute experts in their fields. Owner has the best team out there. Highly recommend this particular dealership to everyone including my family and friends.

Alex

I loved Toyota cars when I decided to buy a car from this dealer. Everything was fine until things changed. I will not explain for a long time, but I ask everyone to read this post before deciding to buy a car from here,,,, before getting involved.
The car broke down, so I started checking their deception. In the beginning, I took the car to a Toyota dealership in Indiana, and they told me that the warranty does not cover the engine to repair the car? The car broke down for weeks before I repaired it at my own expense outside the agency.
After a month and a half, the car broke down for the second time. I contacted the dealer I bought the car from in Orland Park, and they told me that the warranty was still valid and that I should bring the car to them so they could fix it!! And to fix 2 recall in the car in the same time.
I delivered the car to the dealer in Orland Park, and after two days they called me and said that the car needed engine repair and that the warranty did not cover that
I contacted the company by phone for hours and their response was as follows:
The first call was for an hour and forty-five minutes. The employee understood the matter and said that the warranty was valid and that they would repair the car and I would get everything I wanted, but he cut off the call and did not call me until three days later to inform me that the warranty had expired?
The second call lasted for an hour and fifteen minutes. The employee understood the situation and said that there was an error in the warranty date and that they would repair the car and apologized for the misunderstanding.
The third call, the dealer in Orland Park calls me and tells me to come pick up the car and they will not fix it!!!
The fourth call, the employee apologized for the millionth time and said they would fix the car.
The fifth call, the dealer in Orlando said that I would come to pick up the car and they would not fix it.
When I decided to take my car, I paid the inspection fee and they did not do anything to the car and did not even fix the recall ?.
The company is deceptive, do not trust anyone there and try to look for another place to buy your next car, they are good at taking your money and deceiving you while smiling.
My car still parking and its not driving anymore ?. Its a highlander last VIN is 42677. Im not call or contact with them any more and don't want to. Be aware be careful.

cpfriesians

I recently purchased a 2024 Corolla. The sales team was excellent. From Gary to Jimmy B to Adrian! Every other dealer I would have had to order and wait months but Jimmy B made it happen on the spot! I would definitely buy from them again.